Security, data handling & support

Business accounts sign in with email and password, and every business only sees its own data. Access rules are enforced on the server for each request, not just hidden in the interface. Staff access to production data is limited to what is needed to operate the service and support customers.

For business owners: account email, business profile, services and pricing rules, and billing status. For homeowners who submit a quote request: the contact and job details they enter, any photos they upload, and whether they opted in to SMS. Quote requests are shared with the business the homeowner contacted so it can follow up.

Data is stored in a managed cloud database with encrypted storage, and traffic to the app travels over HTTPS. Uploaded photos are stored in managed object storage and served only to the business that received the request.

You control your records: leads, quotes, jobs, and customers can be deleted from the dashboard, and Billing includes an option to delete all of your business data. Photos that are never attached to a submitted quote are cleaned up automatically. Deletion requests for individual homeowners can be sent to info@cranesagency.com.

Customer SMS is only sent when the homeowner explicitly opts in — the consent box is never pre-checked and is not required to get an estimate. Owner lead alerts require the owner's own separate consent. Full details are on the SMS policy page. Phone numbers and opt-in data are never sold or shared for marketing.

Subscriptions and customer payments are processed by Stripe. Card numbers are entered directly with Stripe and are never stored on our servers.

Managed cloud hosting and database, Stripe for payments, our telephony and voice providers for calls and texts, and an email delivery provider for account and lead notifications. Your customers' data is used to operate these features only.

We monitor the application continuously with an automated health check and are alerted on failures. If you're seeing an outage, email info@cranesagency.com and we'll confirm status and expected recovery.

Every plan starts with a 21-day free trial, so you can evaluate the product before any charge. Subscriptions are billed in advance and you can cancel anytime from Billing — cancellation stops future charges and access continues until the end of the paid period. Charges already billed are generally non-refundable, but if you were charged in error or something went wrong, contact us within 30 days and we'll make it right.

If you believe you've found a security issue, email info@cranesagency.com with the details and steps to reproduce. Please don't publicly disclose it before we've had a chance to respond.

Quick Quote Pro is operated by Cranes Agency, Los Angeles, CA. Support and privacy requests: info@cranesagency.com. See also our privacy policy and terms.