Privacy Policy

What we collect

When you submit a quote request through the public quote form, we collect your name, phone number, email address, service address, zip code, job details, photos, and preferred contact method. We also store the estimated price range generated for your request.

How we use your data

This information is stored so the business can prepare an accurate quote, track the job through their workflow, and follow up with you about your request. Your contact details are only used to communicate about the service you asked about.

SMS text messages

Business owner lead alerts. The business owner may receive an internal SMS alert when a new lead is submitted. These notifications are sent only to the business owner's phone number — not to customers — using Twilio.

Customer service updates. If you submit a quote request and check the SMS consent box on the quote form, you may receive automated text messages from the business about your own quote or job. This includes a follow-up if your quote is still open after a couple of days, a reminder before a scheduled appointment, and a review request after the job is marked complete. You will receive approximately one message per event (quote follow-up, appointment reminder, review request); frequency varies based on the status of your quote and job. There are no recurring or promotional messages.

Message and data rates may apply. Reply STOP to any message to opt out of all automated SMS from every business on this platform, or HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

How you opt in

SMS consent is collected on the public quote request form for each business, for example https://quickquotegen.com/q/demoprofile . On the final step of that form there is an unchecked checkbox labeled 'I agree to be contacted about my quote request (optional)' with the disclosure: 'By checking this box, you agree to receive text messages about your quote and job, including follow-ups, appointment reminders, and a review request, at the number provided. Msg & data rates may apply. Message frequency varies. Reply STOP to opt out, HELP for help.' 'Optional — you'll still get your quote either way.' Consent is never pre-checked, is not required to obtain a quote, and is not shared or sold.

AI and Call Recording Disclosure

When you call a business served by our platform, your call may be answered or assisted by an automated virtual assistant and may be recorded and transcribed to schedule appointments, take messages, and improve service quality. Recordings and transcripts are processed by our service providers, which may include telephony and AI vendors. By continuing the call after the disclosure, you consent to this recording and automated handling. Recordings are retained only as long as needed to provide the service and are not sold.

Payments

Payment processing is handled by Stripe. We do not store full payment card details on our servers.

Data sharing

We do not sell your personal information to third parties. Data is shared only with the business you contacted and the service providers we use to run this app (for example, hosting, email delivery, SMS delivery, and payment processing). These categories exclude text messaging originator opt-in data and consent, which is never shared with any third party.

Contact us

If you have questions about this policy or want to request changes to your data, email us at info@cranesagency.com.